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Rooted in resilience: Family lessons in innovation and empowering SMBs

Rooted in resilience: Family lessons in innovation and empowering SMBs

Author
Chante Surrency
Contributing writer, BILL employee
Author
Chante Surrency
Contributing writer, BILL employee
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Growing up, I was immersed in entrepreneurship through my family's auto wreck yard business. From a young age, I was surrounded by the hustle and bustle of running a small business, and it deeply shaped my entrepreneurial spirit and passion for supporting small and medium-sized businesses (SMBs).

My family's business was more than just a place to buy and sell spare car parts—it was a legacy built by my grandfather and his brothers, now carried on by my uncles and cousins. Hearing stories of their journey from the South to California, where they established their businesses, instilled a deep appreciation for hard work, resilience, and innovation.

Lessons in resilience and adaptability

While I never had an official role in the business, every visit was an opportunity to learn and contribute. Whether answering phones, riding forklifts, or seeking advice on car troubles, I absorbed invaluable lessons about customer service, problem-solving, and the importance of family support.

As I grew older, I witnessed the highs and lows of entrepreneurship firsthand. My family faced numerous challenges, from navigating city regulations to adapting to new technology. Their ability to embrace change and continuously seek improvement taught me the importance of resilience and adaptability—traits that are crucial for any business owner.

Empowering SMBs at BILL

Reflecting on my family's entrepreneurial journey, I am reminded of the resilience and innovation that define small and medium-sized businesses. In my role as a DEI Business Partner at BILL, I am committed to ensuring that these businesses have the support they need to thrive in an ever-evolving landscape.

At BILL, we are dedicated to helping businesses reclaim their time and focus on what matters most—whether it's pursuing their passions, expanding their ventures, or simply enjoying moments with loved ones. We can empower SMBs to build a brighter future for themselves and their communities.

Giving businesses more time 

My family's story is just one example of the countless journeys taken by small business owners across the country. Their resilience, adaptability, and passion are what drive innovation and growth. At BILL, we are proud to stand behind these businesses, providing the tools and support they need to succeed in today's fast-paced world.

If you're passionate about making a meaningful impact on small businesses and want to be part of a company dedicated to supercharging the businesses that drive our economy, check out our career opportunities to learn more.

Author
Chante Surrency
Contributing writer, BILL employee
Chante is an influential DEI business partner at BILL, where she combines her extensive HR background with a profound commitment to diversity, equity, and inclusion.
Author
Chante Surrency
Contributing writer, BILL employee
Chante is an influential DEI business partner at BILL, where she combines her extensive HR background with a profound commitment to diversity, equity, and inclusion.
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